Returns & Exchanges
Chai Jaai adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per the below criteria:
- All Chai Jaai products are eligible for returns or exchange only if the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect or breakage as soon as you open the packaging.
- Products purchased during the sale period / discounted pricing, are not eligible for returns or exchange.
- Customized products or special bulk orders are not eligible for returns or exchanges.
- International orders are not eligible for returns or exchange.
EXCHANGE PROCESS
If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:
- Call at +91 7006312691 / 9596248937, Monday - Saturday 9.30 AM to 5.30 PM IST
- Email at info@chaijaai.com
- For Damage/quality issues, please provide the order number, date of transaction, delivery address, and image of the defective item along with the packaging it was received in.
Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:
In case of quality issue/defect:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, and boxes, or any other inclusions sold as a part of the purchase.
- We will organize a reverse pick up from the address stated in your invoice
- Upon receipt of the product, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a credit note will be issued for the full amount for the damaged product.
- Please send the product back to us at the registered address, carefully packaged.
REFUND POLICY
- If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
- In the rare instance, we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
- The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.
GENERAL TERMS & CONDITIONS
- Orders once confirmed, cannot be canceled/amended.
- Products purchased during the sale period/discounts are not eligible for return or exchange.
- Products purchased prior to sale cannot be exchanged during the sale period.
- Products bought online cannot be exchanged or returned in stores and vice versa.
- No refunds are entertained if the customer has provided a wrong or incomplete shipping address.
- No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
- No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
- Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
- In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels, etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
For sale related policies, please refer to our Sale T&C's
